Privacy Policy

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Briscoe Gas & Heating Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you contact us, use our website, request a quotation, arrange an appointment or use our gas, heating and plumbing services.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Depending on how you interact with us, we may collect:

• Your name
• Address and property address
• Telephone number
• Email address
• Information about your boiler, heating, gas or plumbing system
• Details provided when requesting a quotation or booking a service
• Payment and invoicing information
• Information relating to previous work carried out
• Gas safety and appliance information where required for our services
• Correspondence and communications with you
• Website usage information, where applicable

We only collect information that is reasonably necessary for providing our services and operating our business.

We may collect personal information when you:

• Contact us by telephone, email or through our website
• Request a quotation
• Book a service or repair
• Arrange an installation
• Use our emergency call-out service
• Request a landlord gas safety certificate or other documentation
• Make a payment
• Communicate with us regarding work carried out
• Submit information through an online enquiry form

We may use your personal information to:

• Provide gas, heating and plumbing services
• Arrange appointments and access to properties
• Prepare quotations and invoices
• Carry out repairs, servicing and installations
• Provide gas safety certificates and related documentation
• Communicate with you about your booking or work
• Process payments
• Maintain records of work carried out
• Respond to enquiries and complaints
• Meet our legal and regulatory obligations
• Protect our business against fraud or misuse
• Improve our services and customer experience
• Send service-related information to you

Where we send marketing communications, we will only do so where we have a lawful basis to do so and, where required, your consent.

We may process your personal information under one or more of the following lawful bases:

Contract: Where processing is necessary to provide services you have requested or to take steps before entering into a contract.

Legal obligation: Where we are required to process or retain information to comply with the law or regulatory requirements.

Legitimate interests: Where processing is necessary for the legitimate operation and management of our business, provided that your rights and interests are not overridden.

Consent: Where you have specifically given consent for us to use your information for a particular purpose.

You may withdraw consent at any time where processing is based on consent.

We do not sell or rent your personal information to third parties.

We may share information where reasonably necessary with:

• Contractors or subcontractors involved in carrying out work on your behalf
• Accountants, payment providers or professional advisers
• Software and IT service providers
• Insurance companies where necessary
• Government, regulatory or enforcement authorities where legally required
• Manufacturers or suppliers where necessary to obtain parts, technical support or warranty assistance

Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that appropriate data protection and security measures are in place.

Where required to provide gas-related services, we may collect and retain information concerning gas appliances, installations, safety checks, certificates and associated property information.

This information may be retained to demonstrate compliance with applicable legal and regulatory requirements and to maintain an accurate record of work undertaken.

We take reasonable technical and organisational measures to protect your personal information against:

• Unauthorised access
• Accidental loss
• Misuse
• Unauthorised disclosure
• Alteration or destruction

Access to personal information is restricted to people who reasonably need it for legitimate business purposes.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Some information may need to be retained for longer periods where required for:

• Legal or regulatory purposes
• Tax and accounting requirements
• Warranty purposes
• Insurance purposes
• Dispute resolution
• Maintaining records of work and certificates

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

Under UK data protection law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Request restriction of processing in certain circumstances
• Object to certain types of processing
• Request transfer of certain information to another organisation
• Withdraw consent where processing is based on consent

These rights are subject to certain legal exceptions and limitations.

To exercise your rights, contact us using the details below.

Our website may use cookies or similar technologies to ensure that the website operates correctly and, where applicable, to understand how visitors use our website.

Where cookies require consent under applicable law, we will provide appropriate information and obtain consent where required.

You can also adjust your browser settings to control or block cookies. Blocking certain cookies may affect the functionality of the website.

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

Our services are intended for adults and businesses. We do not knowingly collect personal information from children for marketing purposes.

We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements or data protection practices.

The latest version will be published on our website with the relevant effective date.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Briscoe Gas & Heating Ltd
Email: info@briscoeltd.co.uk
Telephone: 07949 508998
Website: www.briscoeltd.co.uk

If you are unhappy with how we have handled your personal information, please contact us first so that we can investigate and attempt to resolve your concern.

You also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO)

You can find information about making a data protection complaint on the ICO's website.

Briscoe Gas & Heating Ltd
Professional Gas, Heating & Plumbing Services
24hr Call-Out • Installation • Diagnostics • Repairs • Boiler Servicing • Landlord Gas Safety Certificates